Technology Mishaps: Planning for IT and Communications Disasters

By Christy Grano For most of us, the word “disaster” usually brings to mind a natural disaster like a hurricane or a tsunami, but in the risk management world technology disasters immediately come to mind. An unexpected loss of data or communication can bring an entire organization to a halt if power, internet, email, or … Continued

Uncertainty: A New Formula for Crisis

There is a widely held and often repeated chestnut of Far Eastern wisdom that the Chinese word for “crisis” is composed of two seemingly opposite but complimentary characters. Maybe you’ve heard this one? It’s a gnomic gem that is particularly popular among executives and motivational speakers. The adage came into wide circulation after a speech … Continued

Right Back At It: Fostering Organizational Resilience

“The difference between a strong man and a weak one is that the former does not give up after a defeat.” – Woodrow Wilson Resilience is often defined as the ability to recover after a setback or in the face of adversity, or having the capacity to adapt to new challenges. For many nonprofits, resilience … Continued

The Future is Now: Preparing for the Unknown Crisis

Preparing for a possible future crisis can feel overwhelming and abstract for many nonprofit leaders. With competing priorities and meeting the needs of stakeholders on a day-to-day basis, taking the time to think through how your nonprofit will respond to a currently non-existent crisis can end up taking a back seat. However, when a crisis … Continued

Crisis Management Part 2: Communicating with Care & BCP Overview

An unmanaged crisis could be the apocalypse for your nonprofit. Resolve to keep your reputation intact by acting on the crisis communication principles shared in this webinar. Learn how to select an effective spokesperson to represent your nonprofit, and how to respond compassionately during and after a crisis event. This webinar also offers a brief … Continued

Crisis Management Part 1: Is Your Nonprofit Ready?

An unmanaged crisis could be the apocalypse for your nonprofit. Resolve to keep your reputation and operations intact by acting on the crisis planning and crisis response principles shared in this webinar. Gain the know-how to create a figurative crisis bunker for your nonprofit, including guidance for developing a crisis management plan and a crisis … Continued

Crisis Response: From Chaos to Clarity

Whether your worst nightmare is a hurricane, an angry donor or negligence by a licensed caregiver, you won’t want to miss this practical webinar on crisis management. This program explores the essential planning steps that should be taken long before the crisis, and the key facets of effective crisis response. By the end of the … Continued

Crisis Management and Crisis Communications

A crisis is any event that threatens your nonprofit’s survival or ability to advance its mission. A crisis demands your immediate focus. This webinar will explore the critical steps and planning required before a crisis hits. Find out what you should be doing today to ensure that your nonprofit will be in the strongest possible … Continued

Crisis Management and Crisis Communications for Your Nonprofit

A crisis is any event that disrupts delivery of your services or programs. No matter the source, it hits hard and fast, leaving no time to make plans. When you have a plan in place, your nonprofit will be in the ideal position to contact key suppliers, employees and board members, leap high hurdles in … Continued

Fact Sheet – Active Shooters

December, 2015 Key Considerations and Approaches More than 160 active shootings were documented in the U.S. from 2000 to 2013 and the number of events escalates each year. The agreed-upon definition of an active shooter by U.S. government agencies‹including the White House, U.S. Department of Justice/FBI, U.S. Department of Education, and U.S. Department of Homeland … Continued

On a Smaller Scale: Adapting Crisis Management Principles for Small Nonprofits

Crisis prevention is doubly important for small public entities, companies and nonprofit organizations. Small organizations often have fewer resources to draw on when a crisis erupts, and insurance and other risk financing tools may not be an available due to the organization’s meager financial resources. But every organization, from the smallest to the largest can … Continued

Handling Suspicious Packages and Letters

Mailroom security, an area often overlooked as policies and procedures are created or updated to reduce risks and losses, has risen in importance following the biological scares in late 2001. Small government entities or nonprofit organizations are especially vulnerable because many don’t have a centralized mailroom or designate a single person to receive and distribute … Continued

Coping With Crisis: Managing Employee Fear and Low Morale

In the weeks and months following a major disaster or traumatic event, employers in government entities and nonprofit organizations discover unprecedented levels of fear and concern on the part of staff. The evidence manifests itself in many ways. People with perfect attendance records call in sick at record levels, seriously impairing the organization’s ability to … Continued

Crisis or Hoax? Responding to Hoaxes

One person’s practical joke may be viewed by others as lack of vision, poor judgment or malicious intent. How do your staff members know the difference? If you’re making the assumption that everyone innately knows, you may find you’re doing more than “Making an a_ _ of you and me,” as the saying goes. At … Continued

Emergency Evacuation Strategies

Fires, explosions, chemical releases, violence or biological releases pose a threat to everyone in your organization’s facilities. One way to ensure the safety of all affected populations and reduce the risk to your organization is to have an evacuation plan. The beauty of this strategy is that even the smallest organization operating with meager resources … Continued

Crisis Management Essentials

Every nonprofit would be well-served to spend time planning how it will cope with a crisis. The crisis management plan for your nonprofit will detail how you will deliver your organization’s programs despite adverse conditions. The strategies should encompass events such as fires, explosions, power outages, natural disasters, theft, embezzlement or the death of the … Continued

Communicating During a Crisis

Headline news. Something you may dream of having — when it showcases your public entity, company or nonprofit organization and your products and services in a positive light. Unfortunately, the news media thrive on tragedy, drama and scandal — not the good news. Crisis in the nonprofit sector feeds the frenzy, because the organizations are … Continued

Bomb Threat or Threatening Call Checklist

The danger of a possible fire or bombing is too great to ignore. All phone calls threatening bombs, arson, death or bodily injury should be treated as real expressions of the caller’s intention to inflict injury or damage. In the case of a letter bomb, the U.S. Postal Service and several other sources, advise training … Continued