The nature of office activities depends on the size, structure and function of the public entity or the entity department.
The introduction of individuals (i.e., members of the public, vendors, contractors) who are not necessarily familiar with the building or the office routine can create safety issues. If these individuals are disabled or frail elderly, then mobility or sight impairment could exacerbate these safety issues. Use of restrooms or kitchen facilities by outsiders can pose problems if safety practices are not in place.
If members of the public come to the reception area to pay bills or make payment for goods and services, then money-handling could present safety and security issues.
Staff members need to understand the safety practices associated with all office activities. Activities such as mail and package delivery, filing, computer usage, and storage can pose safety hazards if these activities are not in keeping with safety recommendations.
The layout of the office should be evaluated to ensure that members of the public have adequate reception area/waiting room space, and access to those areas appropriate to a visitor, such as restrooms. Safety recommendations and requirements should be either posted or clearly explained to members of the public, vendors and contractors.
If money is exchanged in the reception area or over a counter, then procedures need to be put in place to safeguard these transactions and the people involved.
Protocols should be in place for receiving mail and packages and alerting authorities immediately if suspicious mail or packages are delivered.