Threatening Call

Checklist

[Front of Sheet]

Instructions:
  1. Be calm and courteous
  2. Let the caller speak.
  3. Keep the caller on the line as long as you can.
  4. Record as much of the caller’s conversation verbatim, as possible.
  5. Notify your supervisor (or, if your supervisor is unavailable, the Executive Director) immediately after the call.
  6. Don’t tell anyone else about the call or caller.
Ask:
  1. Who are you?
  2. Where are you?
  3. What do you want from us?
  4. What are you going to do?
  5. Why are you doing this?

[Back of sheet]

Threatening Caller Profile
Checklist — S A M P L E

Date: ______________ Time of call __________a.m./p.m.

Your name: _____________________________

Caller’s Exact Words: ___________________________________________

____________________________________________________________

Male _____ Female_____

Try to estimate the following while speaking to the caller:

Adult _____ Teen ____ Child ______ Approx. Age. _________

Circle any and all characteristics that apply to the caller:

Voice:

Loud
Highly pitched
Raspy
Soft
Deep
Pleasant
Monotone

Speech:

Fast
Distinct
Stutter
Slurred
Slow
Distorted
Nasal
Lisp

Accent:

Local
Foreign
Race
Region

Word Choice:

Very educated
Average
Poor
Foul
Other _______________

Manner:

Calm
Rational
Coherent
Deliberate
Righteous
Angry
Irrational
Incoherent
Laughing
Crying

Background Noise:

Talking
Laughing
Music (describe ________________________)
Machinery
Typing
Traffic
Trains
Planes
Boats
Restaurant/Bar
Party
Quiet

Building Knowledge:

Very familiar
Some familiarity
No familiarity