Fact Sheet

Mail Protocol

Opening the mail used to be a mundane task. Now it can have deadly consequences. The receptionist and/or mail room staff should be briefed on the types of hazards posed by suspicious packages or letters. In particular, there should be a set of protocols put into place to deal with any letters or packages that appear suspicious. The most important protocol is to notify authorities immediately. Do not attempt to open or move the package. Evacuating to the building may be a prudent measure, depending on the location of the mailroom and the package.

General Suspicious Mail Indicators

Be suspicious of any letter or package that:


Don’t open any parcel until verified as safe. If you receive a suspicious letter or package:


U.S. Postal Service

Security Issues Checklist