Staff

Melanie Lockwood Herman

Executive Director

In a world that is fraught with danger, it is comforting to know that Melanie Lockwood Herman is holding on tight to the handlebars of the Nonprofit Risk Management Center. The Center provides training, technical assistance and informational resources to help nonprofits take a practical approach to managing risk so that they can fulfill their missions and stay out of trouble.

A prolific author of a more than a dozen comprehensive (and comprehensible!) guides on various risk management topics, Melanie has delivered countless workshops, seminars, and keynote presentations for organizations simply unwilling to leave success to chance. Melanie earned a Bachelor of Arts Degree in Urban Affairs from American University (Washington, DC) and a Juris Doctor from George Mason University (Arlington, VA). She is a member of the District of Columbia Bar Association.

In August 2017, Melanie was named to The NonProfit Times Power & Influence Top 50, where she is described as “One of the most prolific writers and lecturers on the topic of nonprofit risk…[and] the architect of the risk plans of some of the nation’s largest nonprofits.” The 2017 list honors leaders who have “distinguished themselves at initiators of concepts that will have legs and are already have impact.” This is Melanie’s ninth appearance on the list: she was first recognized in 2007, and then again in 2008 and 2011-2016.

In addition to her professional career, Melanie is an active volunteer in both professional organizations and community-serving nonprofits. She currently serves on the boards of four national organizations: the American Foundation for the Blind, the National Human Services Assembly, Camp Fire, and the United Methodist Insurance Company. Melanie is the former chair of the Legal Section Council of ASAE/The Center for Association Leadership, and during 2010-2013 she served on the Not-for-Profit Advisory Committee (NAC) of the Financial Accounting Standards Board.

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Erin Gloeckner

Director of Consulting Services

As Director of Consulting Services, Erin leads and supports custom consulting projects for Center clients. She regularly conducts Risk Assessments and Enterprise Risk Assessments, and she coaches nonprofit Risk Champions on internal risk assessment and risk reporting techniques. Erin also delivers in-person and online training, and develops risk education materials that make ‘risk’ more empowering than scary, such as infographics, whiteboard animation videos, and custom webinars.

Erin is especially drawn to supporting nonprofits and NGOs focused on human/environmental health and human rights. Erin earned a Master of Public Health (MPH) and an international development certificate at Virginia Tech. Erin previously conducted community development research in the Dominican Republic, and graduate fieldwork with a regional arm of the Virginia Department of Health. Erin also enjoyed teaching public speaking classes at Virginia Tech, where she previously earned a B.A. in Communication.

Aside from pursuing her professional goals, Erin seeks out learning and adventure in her personal life—with her dog Hugo at her side. Erin loves to play frisbee, paint, cook, go camping, and mark off items on her bucket list. So far she has skydived, spray painted a mural in Paris, spotted a mountain goat in the Swiss Alps, and even danced in Trinidad & Tobago’s 2013 Carnival. Erin aspires to continue taking bold risks that offer her a big ROI, such as learning Spanish, eating street food all over the world, adopting a child, and helping great nonprofits achieve their missions.

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Kay Nakamura

Director of Client Solutions

As Director of Client Solutions, Kay is our go-to staff member for the array of products and services offered at the Center. Finding solutions makes her day. With a career in customer support, Kay can help your nonprofit find fit-to-suit tools and resources that will help you recognize, evaluate and manage the risks your nonprofit faces.

Kay earned a Bachelor of Business Administration, with a Finance Concentration, from Saint Mary’s College (Notre Dame, Indiana) and a Master’s of Business Administration, with a Marketing Concentration, from the University of New Mexico. She has directed consumer projects across several industries and understands operational as well as program risks. Volunteering has been a big part of Kay’s life as well. She has chaired nonprofit fund raisers, fêtes, and galas, and has been an enthusiastic volunteer at nonprofits in the U.S. and overseas.

A fan of both fine cuisine and travel, Kay maps her next journey based on local specialties. One of her favorite delights is sampling spicy foods, particularly from Asia and the Southwestern United States. She has bravely tried many unusual dishes over the years, and always has a glass of milk nearby! She recognizes that the reward of tasty, spicy food comes with a bit of risk. Her personal mantra is, “Make sure you have a backup plan!”

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Eric Henkel

Project Manager

As a project manager, Eric leads and supports a variety of projects that advance the Center’s mission of inspiring effective risk management in the nonprofit sector. As our newest team member, Eric manages consulting engagements, responds to member inquiries, and creates a variety of educational materials on a wide array of risk topics. Eric is particularly interested in helping Center clients and members master risk management fundamentals while overcoming anxiety and trepidation about the changing and risky landscape in which all nonprofits operate.

Eric’s interest in risk management developed early in his career. While earning his B.A. in Communications and M.A. in Communication Studies at the University of Michigan, he worked with UofM’s Recreational Sports Department. This experience, coupled with summers spent working at camp, led to ten years of service in the field of outdoor education and recreation. Eric’s camp experience inspired him to pursue work in training and development, which led to a teaching role at the College of Business at James Madison University. He has had a long association with nonprofits and currently serves on the Board of Trustees for Project U.S.E., a nonprofit that provides experiential education to youth and adults using the ‘outdoor classroom’ model.

When he’s not keeping up with three children and all of their activities (and associated risks!), Eric likes to find time for reading, listening to all genres of music and the occasional outdoor pursuit. He loves the water the most, particularly canoeing, kayaking and whitewater rafting. Most recently, Eric was able to combine personal and professional interests while working with Culver Summer Schools and Camps as a boating director and personnel director while his kids attended camp. That experience has been a great reconnection to his younger days and an opportunity for his own children to experience an incredible opportunity.

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Christine Smith

Summer Intern

As an intern at the Nonprofit Risk Management Center, Christine assists the team with marketing campaigns, social media announcements, publications, research, and the development of a new web app. In addition, she will be working closely with the NRMC team to plan this year’s Risk Summit. She is excited to learn more about the nonprofit sector and risk management throughout the summer and is very grateful for this opportunity.

Christine is currently a rising junior in the College of Business at James Madison University. She will earn her B.B.A with a major in Accounting and a minor in Spanish. At JMU, she is involved with Intervarsity Christian Fellowship and serves as an orientation guide for the incoming first-year students. Christine’s interest in nonprofit organizations blossomed in high school when she served with her church youth group. Through these projects, she developed a passion for volunteering and helping others. Christine hopes to work in the nonprofit sector because she is inspired by the dedication that nonprofits have in achieving their missions.

When she is not at work or studying, you can find Christine running, doing yoga, or in the kitchen cooking up a healthy meal. Christine considers herself an adventurer; she loves to hike and ride rollercoasters. The top 3 things on her bucket list are to skydive, run a marathon, and travel to every continent.

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Board of Directors

President

David Kyllo

Kyllo Consulting Plymouth, MN

Vice President

Roger Nulton, Jr.

Berkley Human Services Minneapolis, MN

Treasurer

Mary Ann Riesenberg

Consultance Accounting Services Alexandria, VA

Secretary

Cynthia Koral

501(c) Agencies Trust San Jose, CA

John M. Connelly, III

Adventurous Joe Coffee Falmouth, ME

Paul Doman

Nationwide Itasca, IL

Carolyn Gulston

National Multiple Sclerosis Society New York, NY

Kitty Holt

Plan International USA Warwick, RI

Lisa Prinz

Global Indemnity Group Bala Cynwyd, PA

Michael Schraer

Chubb & Son Warren, NJ

David Szerlip

Szerlip & Co. Millburn, NJ

Tara Thomas

Teach For America Chicago, IL

Corporate Partners

Platinum Sponsor

Berkley Human Services

Berkley Human Services (formerly Riverport Insurance Services) was the first Platinum Sponsor of the Nonprofit Risk Management Center. Read the press release announcing Berkley Human Services’ Platinum Sponsorship.

Riverport Insurance Services was formed in 1989 as a Minnesota insurer dedicated to insuring only 501(c)(3) nonprofit organizations. Today, Berkley Human Services continues to provide insurance coverage and services to nonprofit and for-profit social service organizations through its Human Services Program. The Human Services Program provides a comprehensive package of property and liability insurance coverage against the broad range of risks social service organizations encounter. Berkley Human Services is a member company of W.R. Berkley Corporation, is rated “A+” (superior) by A.M. Best Company, and is an admitted carrier in 49 states and the District of Columbia.

CONTACT:

Christopher Finkley, Chief Underwriting Officer
222 South 9th Street, Suite 2700 | Minneapolis, MN 55402
612.766.3317 | Cfinkley@berkleyhumanservices.com


Platinum Sponsor

Great American Insurance Group

Read the press release announcing Great American Insurance Group’s Platinum Sponsorship.

In 1980, Great American Insurance established a special division to serve
for Non-Profit Organizations. Today that division, Specialty Human Services, consists of dedicated Claims, Loss Prevention, and Underwriting Specialists working hand-in-hand with independent insurance agents serving close to 10,000 organizations across the country. Our products and services provide nonprofit organizations with the best possible solutions for their insurance and risk management needs. We insure those who improve our communities!

CONTACT:

Barrett Leahy, Divisional VP, Regional Officer
312.385.4281 | bfleahy@gaig.com


Corporate Sustainers