Melanie Lockwood Herman

Executive Director

In a world that is fraught with danger, it is comforting to know that Melanie Lockwood Herman is holding on tight to the handlebars of the Nonprofit Risk Management Center. The Center provides training, technical assistance and informational resources to help nonprofits take a practical approach to managing risk so that they can fulfill their missions and stay out of trouble.

A prolific author of a more than a dozen comprehensive (and comprehensible!) guides on various risk management topics, Melanie has delivered countless workshops, seminars, and keynote presentations for organizations simply unwilling to leave success to chance. Melanie earned a Bachelor of Arts Degree in Urban Affairs from American University (Washington, DC) and a Juris Doctor from George Mason University (Arlington, VA). She is a member of the District of Columbia Bar Association.

In August 2017, Melanie was named to The NonProfit Times Power & Influence Top 50, where she is described as “One of the most prolific writers and lecturers on the topic of nonprofit risk…[and] the architect of the risk plans of some of the nation’s largest nonprofits.” The 2017 list honors leaders who have “distinguished themselves at initiators of concepts that will have legs and are already have impact.” This is Melanie’s ninth appearance on the list: she was first recognized in 2007, and then again in 2008 and 2011-2016.

In addition to her professional career, Melanie is an active volunteer in both professional organizations and community-serving nonprofits. She currently serves on the boards of four national organizations: the American Foundation for the Blind, the National Human Services Assembly, Camp Fire, and the United Methodist Insurance Company. Melanie is the former chair of the Legal Section Council of ASAE/The Center for Association Leadership, and during 2010-2013 she served on the Not-for-Profit Advisory Committee (NAC) of the Financial Accounting Standards Board.

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Erin Gloeckner

Director of Consulting Services

As Director of Consulting Services, Erin leads and supports custom consulting projects for NRMC’s nonprofit, public entity, and insurance industry clients. Erin regularly conducts Risk Assessments and Enterprise Risk Assessments to help executive, board, and staff teams identify, understand, and manage the risks they face. Erin also coaches nonprofit executives and staff teams on internal risk assessment and risk reporting techniques. As part of NRMC’s educational mission, Erin delivers in-person and online training on trending risk topics, and develops risk education resources including infographics, whiteboard animation videos, articles, and webinars.

Erin is especially drawn to supporting nonprofits and NGOs focused on human/environmental health and human rights. During Erin’s tenure at NRMC, she earned a Master of Public Health (MPH) and an international development graduate certificate at Virginia Tech. Erin also conducted community development research in the Dominican Republic, and graduate fieldwork with a regional arm of the Virginia Department of Health. Erin enjoyed teaching undergraduate public speaking classes at Virginia Tech, where she previously earned a B.A. in Communication.

Aside from pursuing her professional goals, Erin seeks out learning and risk-taking in her personal life—with her dog Hugo at her side. So far she has skydived, spray painted a mural in Paris, developed a camping addiction, spotted a mountain goat in the Swiss Alps, and even danced in Trinidad & Tobago’s 2013 Carnival. Erin aspires to continue taking bold risks that offer her a big ROI, all while helping great nonprofits achieve their missions.

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Kay Nakamura

Director of Client Solutions

As Director of Client Solutions, Kay is our go-to staff member for the array of products and services offered at the Center. Finding solutions makes her day. With a career in customer support, Kay can help your nonprofit find fit-to-suit tools and resources that will help you recognize, evaluate and manage the risks your nonprofit faces.

Kay earned a Bachelor of Business Administration, with a Finance Concentration, from Saint Mary’s College (Notre Dame, Indiana) and a Master’s of Business Administration, with a Marketing Concentration, from the University of New Mexico. She has directed consumer projects across several industries and understands operational as well as program risks. Volunteering has been a big part of Kay’s life as well. She has chaired nonprofit fund raisers, fêtes, and galas, and has been an enthusiastic volunteer at nonprofits in the U.S. and overseas.

A fan of both fine cuisine and travel, Kay maps her next journey based on local specialties. One of her favorite delights is sampling spicy foods, particularly from Asia and the Southwestern United States. She has bravely tried many unusual dishes over the years, and always has a glass of milk nearby! She recognizes that the reward of tasty, spicy food comes with a bit of risk. Her personal mantra is, “Make sure you have a backup plan!”

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Board of Directors


David Kyllo

Kyllo Consulting Plymouth, MN

Vice President

Roger Nulton, Jr.

Berkley Human Services Minneapolis, MN


Mary Ann Riesenberg

Consultance Accounting Services Alexandria, VA


Cynthia Koral

501(c) Agencies Trust San Jose, CA

John M. Connelly, III

Adventurous Joe Coffee Falmouth, ME

Paul Doman

Nationwide Itasca, IL

Kitty Holt

Plan International USA Warwick, RI

Donna McPartland

Arent Fox LLP

Lisa Prinz

Global Indemnity Group Bala Cynwyd, PA

Michael Schraer

Chubb Warren, NJ

David Szerlip

Szerlip & Co. Millburn, NJ

Tara Thomas

Teach For America Chicago, IL

Patricia Vaughan

Population Council New York, New York

Corporate Partners

Platinum Sponsor

Berkley Human Services

Berkley Human Services (formerly Riverport Insurance Services) was the first Platinum Sponsor of the Nonprofit Risk Management Center. Read the press release announcing Berkley Human Services’ Platinum Sponsorship.

Riverport Insurance Services was formed in 1989 as a Minnesota insurer dedicated to insuring only 501(c)(3) nonprofit organizations. Today, Berkley Human Services continues to provide insurance coverage and services to nonprofit and for-profit social service organizations through its Human Services Program. The Human Services Program provides a comprehensive package of property and liability insurance coverage against the broad range of risks social service organizations encounter. Berkley Human Services is a member company of W.R. Berkley Corporation, is rated “A+” (superior) by A.M. Best Company, and is an admitted carrier in 49 states and the District of Columbia.


Christopher Finkley, Chief Underwriting Officer
222 South 9th Street, Suite 2700 | Minneapolis, MN 55402
612.766.3317 |

Platinum Sponsor

Great American Insurance Group

Read the press release announcing Great American Insurance Group’s Platinum Sponsorship.

In 1980, Great American Insurance established a special division to serve
for Non-Profit Organizations. Today that division, Specialty Human Services, consists of dedicated Claims, Loss Prevention, and Underwriting Specialists working hand-in-hand with independent insurance agents serving close to 10,000 organizations across the country. Our products and services provide nonprofit organizations with the best possible solutions for their insurance and risk management needs. We insure those who improve our communities!


Barrett Leahy, Divisional VP, Regional Officer
312.385.4281 |

Corporate Sustainers